30/09/2017 - Permalink

Important Message from Severn Trent for WR15 8 and SY8 4AU post codes

Related topics: public protection

Updated on 1st October – release from Severn Trent:

We’re advising customers in the WR15 8 and SY8 4AU areas not to drink their water – bottled water is available to collect.

As a precaution we’re asking our customers in the Tenbury Wells area who live in either the WR15 8 postcode or the SY8 4AU postcode to not drink their water supply while we investigate a potential issue. We’re providing free bottled water for those people in the affected areas, this will be available to collect from the car park of Tenbury Community Hospital, WR15 8AP and from the car park of Tenbury Swimming Pool, WR15 8SF. Bottled water stations will be open again from 7am this morning and there will be plenty of water available.

Severn Trent message to customers in Tenbury Wells

Customers in the affected areas are being asked not to use the water for drinking, preparing food or brushing their teeth.

It can still be used for bathing and flushing the toilet, but take care when bathing young children in case they accidentally drink the bath water.

We are aware that some customers in these postcodes are supplied by Welsh Water – it is only Severn Trent customers that are affected.

We had a burst pipe in the area and we believe a very small amount of floodwater may have gone back into the pipe. The repair to that pipe has now been completed and we’re working to get everything back to normal. This might take a little while and that’s why we’re advising people not to drink their water as a precaution at this time.

We’re really sorry for the inconvenience this will cause and we’ll be working around the clock to get the issue resolved as quickly as possible.  However, we need to be absolutely sure that your water is great quality and so it may take us a couple of days before we can get things back to normal – once we have, we will of course let you know.

The two water bottle collection points will be open from 7am and we’ve plenty of water for everyone.  We’ve also delivered bottled water to vulnerable people on our priority list who need water for medical reasons.

As our work continues we’ll be providing updates from our Twitter account @stwater.

We’d just like to say how sorry we are that this has happened and can assure you we’re doing everything we can to get everything back to normal as quickly as possible.