27/04/2026 - Permalink

News from our partners: New look for national suicide prevention charity

Related topics: Community / Corporate / Health / Partner organisations / Uncategorized

A leading suicide prevention charity for children and young people has rebranded to help reach more of those in need.

And Shropshire Council is pleased to endorse the new 24/7 ‘Hopeline’ 0300 number from the charity Papyrus.

Bernie Bentick, Shropshire Council’s portfolio holder for health, said:

“Our children and young people are increasingly exposed to situations or behaviours that cause severe emotional distress and need the support of a trusted emergency service developed exclusively for them.

“Papyrus aims to be that service and Shropshire Council is pleased to endorse and promote its new 24/7 ‘Hopeline’ 0300 telephone number, to help eliminate the dreadful tragedy of suicide in these most impressionable members of our society.”

The charity asked young people for feedback during the brand redesign and the creation of a new website, both of which are designed to encourage more to engage, get help and stay safe.

Chief Executive, Ged Flynn, said:

“This is much more than a refresh. Our new brand identity is forward-looking, positive and designed to appeal to the very people who need our help the most.

“Every element of the new brand has been chosen to make Papyrus more visible and more accessible. A consistent brand means more people will find us. More people finding us means more lives saved.”

In addition to changes to the brand and website, Papyrus’ HopeLine 24/7 service gets a new number – 0300 102 2470 – which will save the charity thousands of pounds every year as 0300 numbers are reserved for charities, non-profit organisations and public bodies.

Watch the video: https://www.youtube.com/watch?v=oW9o98yatBs

For practical, confidential suicide prevention help and advice, please contact Papyrus HopeLine 24/7 on 0300 102 2470, text 88247, visit papyrus-uk.org for the webchat service or email pat@papyrus-uk.org

If you or someone you know is struggling, help is available:

  • If the person is in immediate danger contact 999
  • For urgent support contact NHS 111– Select the mental health option (24/7)

Confidential 24/7 support:

  • Shout Mental Health Text Line– Text ‘STW’ to 85258, free of charge and at any time, to start a conversation with a trained mental health professional
  • Samaritans– Call or text 116 123 (24/7)
  • Papyrus– For under 35s | Call 0300 102 2470 

Other local support: