On days where there is strike action, people should only call 999 if it is a medical or mental health emergency (when someone is seriously ill or injured and their life is at risk).

Ambulances will still be able to respond in these situations, but this may only be where there is the most immediate risk to life. Industrial action is due to take place next tomorrow (Wednesday 11 January 2023).

Many parts of the NHS are likely to feel the impact of the industrial action, either directly or indirectly, and people are being urged to use ambulance services responsibly.

Where the situation is not life-threatening, alternative support will be available through NHS 111 online or through calling NHS 111, and where possible, it is advised that you arrange alternative transport.

During strike days, it is likely 999 call handlers will be very busy. NHS 111 call centres will have fewer staff, with longer call response times expected across the system. As a result, we are urging anyone with non-urgent care need to first seek help from NHS 111 online.

When to dial 999

Call 999 for life-threatening emergencies such as:

• Cardiac arrest
• Loss of consciousness
• Fits that aren’t stopping
• Chest pain
• Breathing difficulties
• Severe bleeding
• Severe allergic reactions
• Suspected stroke
• Serious head injuries.

More information about when to dial 999 is available on the NHS England website.

Other health and care services

• Minor injury units – attend your local minor injuries unit for urgent not life threatening conditions and injuries such as sprains, fractures and burns. Find your nearest Minor Injury Unit here.
• Local pharmacies can help with a range of minor illnesses and ailments. See our winter wellness page on how to treat common winter illnesses. Find your local pharmacy here.
• GP services are operating as normal on days when there is strike action. Contact your GP if you have symptoms that will not go away.

Discharge from hospital

Trusts are also asking relatives and carers to do everything they can to work with staff to get their loved ones home from hospital as soon as they are fit for discharge. If you have a loved one in hospital, please be ready to help them home as soon as they are well enough.

Information is also available via our Twitter channel.

• NHS England: Information for the public on industrial action
• West Midlands Ambulance Service