07/11/2022 - Permalink

Support service returns to help keep people well this winter 

Related topics: Adult social care / Health / Partner organisations / Safeguarding

Shropshire Council has commissioned a Winter Support Service to assist residents across the county who are vulnerable, or at risk of becoming vulnerable during the coming months.

The Winter Support Service, which starts today, has been reconfigured for a third year, in order to support people to avoid a health and care crisis situation over the winter period.

“The help has been marvellous, I don’t know how I would have managed without this service. It has relieved my anxiety.”

(Quote from a resident who accessed the service last year)

Shropshire’s Winter Support Service will be run by Shropshire Council in partnership with the British Red Cross, Shropshire Mental Health Support, Age UK Shropshire Telford and Wrekin, Oswestry Qube, The Mayfair Centre, and The Royal Voluntary Service.

An older couple - Winter Support Service launched

Winter Support Service launched

What will the service provide?

The service will connect people to a range of support that will assist residents to remain well and independent within their own home, and will also ensure safe and effective discharges home from hospital. This includes:

  • Transport returning home from hospital
  • Settling people in at home following discharge from hospital
  • Simple aids and equipment following hospital discharge
  • Collecting and delivering medications
  • Shopping and delivery
  • Wellbeing home visits
  • Companionship for isolated or lonely people
  • Cost of living advice and support
  • Connectivity into the wider offer of support from across the voluntary and community sector.

Shropshire’s Winter Support Service is not placed to offer a crisis response or personal care, but it will work as part of the health and care system to ensure people get the support they need through appropriate referrals and signposting.

Shropshire’s Winter Support Service is part of the council’s commitment to support people to remain both physically and mentally well in particularly during the winter months.

Simon Jones, Shropshire Council’s Cabinet member for adult social care and public health, said:-

“I’m delighted that we’re once again launching our Winter Support Service.

“It’s so important that we support people to stay well and independent at home where possible to avoid putting additional pressure on the NHS this winter.

“Our Winter Support Service will support vulnerable people to maintain their physical and emotional wellbeing through the winter when the implications of the pandemic remain ever present, in addition to the pressures surrounding the increased cost of living.

“I strongly encourage people who feel they could benefit from support to maintain their independence at home to talk to us about what could be put in place to make a difference. We are here to help, so if you are worried about anything or need extra support, please speak to us.”

How do I find out more?

Residents and those who support people in the community can call the Winter Support Service helpline on 0345 678 9012 to find out more and be referred where appropriate. The phoneline will be open Mondays-Fridays, 9am to 5pm. 

Further support with the cost of living

With the economic situation impacting most of us, we understand that many people are worried about rising costs.

In addition to the Winter Support Service, and to help support those affected by the cost of living crisis, Shropshire Council is working with partners to bring together key resources so that everyone is signposted to the best place to get support in Shropshire.  A dedicated website has been developed to help people:-

  • check if they are getting the right income
  • use the free benefits calculator
  • check if they are eligible for council tax support
  • find out how they could reduce their energy costs
  • get help in finding a job
  • access to mental health support
  • plus lots more help and advice.

You can find out more here: Cost of living help | Shropshire Council

“I felt so much better that someone was calling me and knowing someone cared and would support me. I’m not sure how I would have coped without the calls.”

(Quote from a resident who accessed the service last year)