23/03/2020 - Permalink

Coronavirus: All Shropshire Council buildings to close from today (Monday)

Related topics: Coronavirus / Corporate

Following the latest coronavirus guidance from the Government – particularly in relation to social distancing – Shropshire Council has made the decision to close all of its buildings to the public from tonight (Monday 23 March) until further notice. This will be reviewed regularly as the situation continues to develop and as the Government gives further direction.

This is to protect our residents, customers and our staff, and we encourage people to continue to contact us via telephone, email or via our website.

We have set up a number of helplines so that the public can contact us directly if they need help or support during these difficult times.  See below for details.

We will also shortly be setting up hubs in the community and will announce further details as soon as possible.

In addition, from tomorrow (Tuesday 24 March) all Shropshire Council staff who are able to are being asked to work from home and to only come into buildings for essential work. This will ensure we can implement the Government’s guidelines around social distancing and self-isolation.

Shropshire Council will continue to provide essential services to our communities.  Like every council we are looking at different ways of doing this in line with the current government guidelines.

We strongly encourage all residents to follow the Government guidelines on social distancing and staying at home. Please also keep up-to-date with the latest Government news and advice at gov.uk/coronavirus.

Shropshire Council helplines and email addresses


For school and education-related enquiries during this emergency, plus school admissions, school transport and free school meals 0345 678 9008.

 Children – welfare and safety

For concerns about a child’s safety or welfare, or for family support 0345 678 9021.

 Adults – welfare and safety

For concerns about a vulnerable adult’s safety or welfare, or for support and advice about adult social care 0345 678 9044


For business-related enquiries, email us at COVID19businessenquiries@shropshire.gov.uk

For business rates enquiries – 0345 678 9003 or email us business.rates@shropshire.gov.uk

 Waste and recycling

For all enquiries about bins and recycling including collections and assisted collections – 0345 678 9007

 Revenues and Benefits

It is more important than ever that residents are pointed to the professional advice and support that they need in relation to Council Tax and Benefits so that we can help them as much as we can. For advice and support call 0345 678 9002

 Other enquiries

 For all other enquiries, please check our website or call us on 0345 678 9000