02/12/2019 - Permalink

MyShropshire – a quick and easy way to access council services

Related topics: Corporate

MyShropshire is a new way of doing business online with Shropshire Council. It is a personal account that makes it easier and quicker for residents to communicate with the council, including allowing them to report an issue and track its progress in their local area.



Because it is online, MyShropshire works 24 hours a day, every day, so people are no longer restricted by office hours: it can be accessed anytime and anywhere.

Registering for a MyShropshire account is simple and takes just a few minutes, helping people to get the best from it. People can still report issues as a guest without registering their details, but this would mean that they then can’t find out at a glance what is happening about their issue.

The council launched MyShropshire earlier in 2019, and since then people have been able to use it to access a number of services, including making a comment, compliment or complaint, or reporting various highways issues.

From today (Monday 2 December 2019), the council will be adding even more services, enabling people to report things like flytipping, dog fouling and litter. To see how MyShropshire makes it easy for you to engage with the council, visit the website.

Michele Leith, Shropshire Council’s director of workforce and transformation, said:

“Many of you are already using MyShropshire and, by adding more services, we hope that even more of you will. It’s just the start though, and we intend to keep adding services and functionality to it on a regular basis.

“As well as saving you time and allowing you to better interact with our services, online transactions cost us a lot less than a phone call or visit in person, with costs in the pence rather than pounds.

“The money saved can then be used to increase the resources for other services we offer, such as adult social care or education. Every time you use MyShropshire you are helping us to continue to provide quality services for everyone.”

MyShropshire is just one of the ways the council is making it easier for people to access the services that matter to them. The web chat service, which features on certain webpages, has been designed to help people find what they need on the website and have their questions answered in a different way.

At the same time as adding more services to MyShropshire, the council is fully aware that not all residents are online or have the skills and confidence to be. With this in mind, it will shortly be launching a project aimed at helping Shropshire residents to get advice and support to get them online so that they benefit from Internet services and are able to do business in an easier way, at a time that suits them best.

You can find more information about the council’s Digital Skills for Shropshire Citizens project on Newsroom.