Shropshire Council seeks views on care and support services
Shropshire Council has created two surveys to help it to understand what people of all ages think about accommodation based care and community based care in Shropshire.
The council would like to hear from:
- Adults – including anyone who uses care or support services, attends Day Opportunities, or is thinking about future care needs.
- Parent carers of children and young people.
- Families.
- Unpaid carers.
- Providers or professionals completing the survey on someone’s behalf.
People’s feedback will help the council to plan and purchase new services for the future. These services must support people to be independent, safe and in control of their lives. They must also meet the rules of the Care Act and Procurement Act 2023.
This work is part of the council’s wider transformation programme. It also supports the development of the new All Age Accommodation Based Care and Community Based Care Frameworks, which set out agreed ways of working.
What types of support are included?
The surveys ask about many types of support and services, including:
- Short breaks.
- Care at home for children.
- Supported and independent living.
- Home based care (Domiciliary Care).
- Residential care (adults).
- Day Opportunities.
- Preventative support.
- Telecare and equipment.
- Support for unpaid carers.
As part of the wider Community Based Care review, the council also wants to understand how services fit alongside support for carers.
- Support for carers.
- Direct Payments and Personal Budgets.
- Benefits and welfare advice.
- Support during transitions between Children’s and Adults’ services.
Respondents are invited to share what support they use, what is working well, what requires improvement, and what they may need in the future.
Why people’s feedback matters
The council is currently carrying out engagement, aiming to understand how services are experienced by people of all ages, and how future support should be designed. This insight will:
- Help shape the Accommodation Based and Community Based Support Frameworks across all ages (for example, how we purchase Care Homes).
- Identify gaps in available services.
- Improve quality and outcomes.
- Ensure services are person-centred.
- Support compliance with statutory and legal duties.
What is changing
- How the council contracts with care providers.
- The legal and governance framework used to purchase services.
- How providers join and remain part of the council’s commissioned care market.
What is not changing
- There is no reduction in services.
- There is no change to eligibility for care and support.
- People currently receiving care will continue to do so without disruption.
- Professional judgement and individual choice will remain central.
If changes to services are proposed in future, these would go through a formal consultation process with all stakeholders before any decisions are made. No changes will happen as a direct result of these surveys.
Councillor Ruth Houghton, Shropshire Council’s Cabinet member for adult social care, said:
“Shropshire Council is passionate about working closely with residents, families, carers and providers to design support that truly meets people’s needs now and in the future. These surveys are an opportunity for everyone to share their experiences and help shape a system that is focused on good outcomes and person-centred care.”
How to get involved
Two separate surveys are available:
- Adults’ survey: Live Well, Age Well Adult Social Care Resident Survey.
- Children’s survey (to be completed by parent carers): Start Well Children’s Social Care Resident Survey.
To access these surveys, please visit the council’s website here: Accommodation-based and community-based support framework (adults and children’s) | Get Involved – Shropshire Council Consultation Portal.
If you need help in filling it out, or need the survey in another format, please contact: ASC.Commissioning@shropshire.gov.uk
Next steps
All feedback will be reviewed and used to inform the next stage of the framework development. Updates will be shared through the council’s website, provider forums, staff briefings and ongoing engagement activity.
- People can also respond with any comments in writing: Email: Please title your email ‘Adults Survey March-May 2026’ or ‘Children’s Survey March-May 2026’ and email your comments to TellUs@shropshire.gov.uk.
- Post: Feedback and Insight Team, Shropshire Council, The Guildhall, Frankwell Quay, Shrewsbury SY3 8HQ.
The surveys will run for eight weeks close on: Sunday 17 May 2026.
If you would be interested in working on future projects with Shropshire Council, please email: co-production@shropshire.gov.uk
