‘Shout’ out for launch of mental health text help service

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A new, free 24/7 mental health text support service is now available for people of all ages living in Shropshire, Telford and Wrekin (STW).

A free, confidential 24/7 mental health text support service for all ages in Shropshire

The support service is for all ages in Shropshire, Telford and Wrekin, and delivered by qualified mental health professionals.

The service is delivered by SHOUT on behalf of Midlands Partnership University NHS Foundation Trust (MPFT) who are commissioned by NHS Shropshire, Telford and Wrekin.

Why is it important?

The service expands access to immediate mental health support, complementing existing services such as NHS 111 option 2, and supports the national transformation of NHS mental health care by improving responsiveness, inclusivity and accessibility.

How to access?

Text ‘STW’ to 85258, free of charge and at any time, to start a conversation with a trained mental health professional.

Who can access the service?

Shout is a free, confidential text messaging support service for anyone of any age who is struggling with how they feel, experiencing distress, or needing mental health support.

Benefits to Patients

Easy access. No need to speak on the phone or wait for an appointment. Text at any time from anywhere.

24/7 support. Available day and night, including weekends and holidays.

Mental health-focused. Tailored to people experiencing mental health difficulties, delivered with compassion and understanding.

Discreet and private. Ideal for those who prefer not to talk on the phone or need support in a public place.

Inclusive and equitable. Helps reduce inequalities by offering support to anyone across STW.

Integrated with local services. If needed, text responders can help you signpost to local services like NHS 111, crisis teams, or other community-based mental health support.

If someone feels unsafe or at immediate risk, they should call 999, as the text service is not intended for urgent emergencies. Individuals already receiving mental health support should contact their named worker first, in accordance with their care plan.

Bernie Bentick, portfolio holder for health and public protection, said:

“I welcome the SHOUT text messaging service which complements existing 24/7 options for those in Mental Health Crisis, including NHS 111 and The Samaritans services. Some of Shropshire’s Mental Health indicators need improvement and this is one of the recent developments that we hope will help.”