Shropshire Council announces expansion of in-person customer services
Shropshire Council is excited to announce that Shropshire Local, the authority’s in-person customer service offer, will be available in new locations across the county starting this month (August 2025).
Veena, Alex and Heather at Shropshire Local at The Guildhall in Shrewsbury.
Shropshire Local is dedicated to providing a wide range of support services to the community, offering assistance with accessing council services and sign posting information for other organisations.
The friendly and experienced staff are committed to helping residents navigate the various support systems available, ensuring that everyone can receive the help they need.
Councillor Alex Wagner, Shropshire Council’s deputy leader, said:
“We are thrilled to expand Shropshire Local, our in-person customer service offer to even more locations across the county.
“We’re committed to making council services more accessible and convenient for all of our residents, particularly in more rural areas, and hope that this stands as testament to doing just that.
“The dedicated team are excellent, providing support with all sorts of things including housing benefit, blue badge applications, concessionary travel, council tax support, council tax, Homepoint, highways, waste, and more.
“I would really encourage everyone to visit our new locations and take advantage of the new in-person services we’re offering to many more communities.”
New locations and timings:
- Whitchurch Library– Every first Tuesday of the month from 10am to 4pm
- Shifnal Library – Friday 15 August and Friday 12 September from 10am to 4pm
- Albrighton Library – Tuesday 19 August and Tuesday 16 September from 10am to 12.30pm
- Broseley Library – Tuesday 19 August and Tuesday 16 September from 2pm to 4pm
- Bishops Castle, Enterprise House – Thursday 4 September and Thursday 18 September from 10am to 4pm
These new locations are in addition to the existing ones:
- Shrewsbury, The Guildhall – Monday to Friday from 9.30am to 5pm
- Ludlow Library – Monday to Friday (Closed Thursday) from 9.30am to 5pm
- Oswestry Library – Every week on a Thursday 10am to 4pm
- Bridgnorth Library – Every week on a Monday 10am to 4pm (except bank holidays)
- Market Drayton Library – Every third Wednesday of the month, 10am to 4pm
Alex added:
“Our Shropshire Local service has already started in Bishop’s Castle and it was a huge success. Our staff had a busy day helping residents with things such as Blue Badge, Council Tax and Concessionary Travel and they were made very welcome by the team from Enterprise House.
“Our staff are excited to get out and about more across the county and look forward to seeing you soon!”
The Shropshire Local service is no longer in Shrewsbury Library. It is still available in The Guildhall, Shrewsbury Monday to Friday from 9.30am until 5pm. This move has enabled the council to expand its Shropshire Local service to cover more of the county, ensuring that some of its more rural areas have access to in-person council support.
For more information about Shropshire Local and its locations, visit the council’s website here.
