09/06/2025 - Permalink

Residents asked for views on Shropshire Council’s highways and transport services

Related topics: Highways, transport and environmental maintenance
Two workmen carrying out find and fix pothole repairs on a country lane ear Adcote

Pothole repairs being carried out in north Shropshire

Shropshire residents are to be asked for their views on Shropshire Council’s highways and transport services – from the condition of roads and footpaths to public transport and the quality of cycling facilities – in this year’s annual National Highways and Transport (NHT) Public Satisfaction survey.

A questionnaire is being sent to a minimum random sample of at least 3,300 Shropshire residents from 6 June 2025, followed by a reminder – with local and national results to be published in late-October 2025. Since the survey is based on a sample, residents that receive a copy are being urged to take part.

Their answers will be compared with the views of residents in other council areas across England and Scotland.

Shropshire Council is one of 111 councils to sign up to the standardised survey, that will ask members of the public exactly the same questions regardless of which council area they live in.

The survey, which is being run for the 18th year, is the largest collaboration between councils, offering the opportunity to compare results, share in best practice and identify further opportunities to work together in the future.

A Connect on-Demand bus

David Vasmer, Shropshire Council’s Cabinet member for highways and environment, said

“This survey gives people across the Shropshire Council area an opportunity to say which services they think the council should prioritise. The results will be one of several ways that the council can assess what to improve first,  and I would therefore encourage anyone who receives a questionnaire to complete it.”

Rob Wilson, Cabinet member for transport and economic growth, said:

“This survey is about understanding customer views better and working together to deliver the best outcomes for local residents so will provide us with some really useful information about what local people think about our highways and transport services.”

Residents that receive the questionnaire can complete the survey online if they prefer, a short URL link will be printed on the front of the questionnaire and they will be required to enter a code before completing the questionnaire.

Further information

  • The National Highways and Transport (NHT) Network is a unique collaboration between Local Authorities across England and parts of Scotland with a common agenda – service improvement. It provides an environment in which members can measure their own performance, compare with their peers and identify areas for improvement.
  • The NHT Network and the Public Satisfaction Survey are managed by performance management specialists, measure2improve, the NHT Network administrators
  • The survey is being carried out on behalf of the participating Local Authorities by market research specialist, Ipsos MORI.
  • Participation in the survey is voluntary.  It is believed to be the first survey of its kind to bring together so many separate highway authorities from all over England and parts of Scotland to carry out their surveys in a comparable format
  • The survey questionnaire is 12 pages long and covers all aspects of local highway and transport services (e.g. from the condition or roads and footways to road safety and cycling).  The questionnaire should be completed in around 15 minutes.
  • Residents that receive the questionnaire in the post may opt to complete the questionnaire online if they prefer.

Last year’s survey results and more information available via www.nhtnetwork.co.uk