New adult social care survey asks local people to tell us how they seek advice and support to keep themselves well

Shropshire Council’s adult social care team have launched a survey to ask people across the county about the services and activities they use that helps them stay well and independent for longer.

Adult social care

Also known as ‘preventative’ services, these could include:

• services that provide or signpost people to information and advice
• practical support a person receives in their home, such as helping with paperwork or collecting prescriptions, helping with shopping
• advice and assistance with welfare benefits
• support and advice a person receives through community programmes such as the ‘good neighbour’ scheme
• specialist advice and support services, such as those for people with autism, sight loss or people who are at risk of being homeless.

The call out forms part of a review of the preventative services funded by the council’s adult social care team, as well as other voluntary, community and housing organisations.

The survey only takes between 5 to 10 minutes to complete, and asks questions such as how and where a person searches for information and advice, the types of services they use, whether the service helped meet their needs and what kind of barriers they face in trying to find help and support.

Lee Chapman, Shropshire Council’s Cabinet member for health, adult social care and housing, said:

“We have been working closely with our colleagues in the voluntary, community and housing sector who provide preventative services, to plan how these services will look in the future. However, it is also really important that we hear from people who may use these types of services, and of course their carers.

“This will ensure those services we commission in the future meet the needs of individuals and carers to support them to remain healthy, safe and as independent as they can be.  By providing the right kind of preventative service we can enable people to remain in their own home and require less, if any, ‘formal’ support and care services.

“I would therefore want to encourage as many people as possible to complete the survey, we would really value any feedback you have.”

To find out more about the survey and to have your say click here or go online to our Get Involved pages at shropshire.gov.uk and look up ‘Preventative services survey’.

If you need a printed or large text version of this questionnaire please contact us at tellus@shropshire.gov.uk

The survey closes on Sunday 1 July 2018.