National survey on the road to better customer feedback

The public’s views on Shropshire’s Highways and Transport services will soon be compared with others across England, thanks to the National Highways and Transport Public Satisfaction survey.

Shropshire Council is one of 75 Local Authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, whether they live in Shropshire or Somerset.
 
The survey, which is being run for the fifth year, is the result of months of hard work between the National Highways and Transport Network (NHT) and a regional Highways Service Improvement Group. It enables Local Authorities to compare results, share in best practice and identify opportunities to work together in the future.

The questionnaire will be sent to a minimum random sample of 4500 Shropshire residents in July, with local and national results expected to be published later in the summer/early autumn.  Since the survey is based on a sample, residents that receive a copy are being urged to take part.

The results will enable us to find out what people in this area think about these important services. This will provide one of several ways Shropshire Council can assess how it is performing and which services to prioritise, and to improve.

Councillor Simon Jones, Shropshire Council’s Cabinet member with responsibility for transport, said:

“There are clear benefits to conducting a public survey in this way. As well as providing excellent value for money, it also enables everyone involved to identify areas of best practice and spot national, regional and local trends. This is not about producing a league table to champion one geographical area over another; it is about understanding customer views better and working together to deliver the best possible outcomes for local residents.”

Further information

• The survey is the result of a collaboration between the National Highways and Transport (NHT) Network and the South West Highway Service Improvement Group.
• The survey is being carried out on behalf of the participating Local Authorities by market research specialist, Ipsos MORI.
• Participation in the survey is voluntary.  It is believed to be the first survey of its kind to bring together a large number of separate highway authorities from all over England and parts of Wales to carry out their surveys in a comparable format
• The survey questionnaire is 12 pages long and covers all aspects of local highway and transport services (e.g. from the condition or roads and footways to the quality of local bus services).  The questionnaire should be completed in around 20 minutes.
• The following 75  Local Authorities have signed up to take part in the combined survey:

Barnsley Metropolitan Borough Council
Milton Keynes Council
Bath and North East Somerset Council
Newcastle City Council
Blackpool Borough Council
North Somerset Council
Borough of Poole Council
North Yorkshire County Council
Bournemouth Borough Council
Northamptonshire County Council
Bracknell Forest Council
Northumberland Council
Brighton & Hove  City Council
Nottingham City Council
Bristol City Council
Nottinghamshire County Council
Buckinghamshire County Council
Oxfordshire County Council
Cambridgeshire County Council
Peterborough City Council
Cheshire East Council
Plymouth City Council
Cheshire West and Cheshire
Portsmouth City Council
Cornwall Council
Rotherham Metropolitan Borough Council
Darlington Borough Council
Sheffield City Council
Derby City Council
Shropshire Council
Derbyshire County Council
Solihull MBC
Devon County Council
Somerset County Council
Doncaster Metropolitan Borough Council
Southend-on-Sea Borough Council
Dorset County Council
South Gloucestershire Council
Durham County Council
South Tyneside Council
East Riding of Yorkshire
Southampton City Council
East Sussex County Council
Staffordshire County Council
Essex County Council
Stockport Metropolitan Borough Council
Gateshead Council
Stockton-on-Tees Borough Council
Gloucestershire County Council
Stoke on Trent City Council
Halton Council
Suffolk County Council
Hampshire County Council
Sunderland City Council
Hartlepool Council
Surrey County Council
Herefordshire Council
Swindon Borough Council
Hertfordshire County Council
Telford and Wrekin Council
Hull City Council
Torbay Borough Council
Knowsley Metropolitan Borough Council
Wakefield City Council
Leicestershire County Council
Warrington Borough Council
Lincolnshire County Council
Warwickshire County Council
London Borough of Redbridge
West Sussex County Council
London Borough of Southwark
Wiltshire County Council
Medway Council
Wokingham Council
Middlesbrough Council