News from our partners: Healthwatch Shropshire want to hear about pain management services

News from our partners Healthwatch Shropshire

What a pain? Have you used pain management services in Shropshire in the last 2 years?  Healthwatch Shropshire want to hear from you.

Healthwatch Shropshire are currently looking at pain management services within the county, in the context of the ongoing transformation of MSK services. Connect Health currently deliver pain management services within Shropshire through face-to-face clinics held in Shrewsbury but at the moment mainly using phone or online appointments.

Healthwatch Shropshire want to hear about your experiences of using the pain management service. If you have ongoing pain issues which you have been unable to get help for, either due to the pandemic or because of other barriers, they would like to hear about this too.

Steve Trechard, Executive Director of Transformation for Shropshire, Telford & Wrekin Clinical Commissioning Group, said:-

“Across our communities we’re keen to hear peoples’ experiences of the pain management services to help inform our future service developments. Hearing directly from people who have used services is the best way to understand how well we’re doing, but more importantly where we need to make improvements.

“The NHS and local care has been significantly impacted by the pandemic. We want to hear from you about a range of issues, from how you would like to best access services, how information is best delivered, how we might use digital technology and how we can make our services more joined up. We’d be grateful if you could spare some time to complete the Healthwatch survey or tell them about your experience.”

Lynn Cawley, Chief Officer for Healthwatch Shropshire, said:-

“We really want to hear from people who have been using pain management services as we know that the health system is listening. This is an opportunity for your voice to count and be heard as services are developed.”

People can go online to https://healthwatchshropshire.uk.engagementhq.com/pain-management-services to complete the survey, join the discussion in the online forum or leave a story about their experiences with ongoing pain and pain management services.  You can also ring Healthwatch Shropshire on 01743 237884 to speak to a member of the team and complete the survey over the phone if you wish.

Healthwatch Shropshire is the independent consumer champion for health and social care in Shropshire. It gathers the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services.  It also has statutory powers that it can use to influence service provision by encouraging improvements.