News from our partners: Audiology feedback wanted by CCGs

News from our partners NHS Shropshire Clinical Commissioning Group (CCG) and Telford & Wrekin CCG

A new audiology patient survey has been launched by NHS Shropshire, Telford and Wrekin Clinical Commissioning Groups (CCGs) to gather patients’ views on the current service and how it may be improved.

The aim of the survey is to assess different areas of the adult and children audiology services including the care received by patients, aftercare, waiting times and access to appointments.

It will also identify any potential improvements which could be made to the services to enhance patient experience.

If you have used the adult and children audiology services in Shropshire, Telford and Wrekin within the last two years please complete the following short survey: https://www.surveymonkey.co.uk/r/J26JC9K

Audiology survey – poster

Shropshire, Telford and Wrekin CCGs are responsible for commissioning (buying) services on behalf of the county’s population and value service feedback which can be evaluated and any potential improvements made.

Dr Julian Povey, Joint Chair of Shropshire, Telford and Wrekin CCGs, said:

“We are encouraging all patients who have used the county’s audiology services in the last two years to share their comments and help us ensure their important feedback is used to potentially shape the service going forwards.

“This survey will help us to identify any opportunities for improvement to the adult and children audiology services and will also give us a valuable insight into local peoples’ experience of these services.”

Please click on the following link to access the audiology patient survey: https://www.surveymonkey.co.uk/r/J26JC9K

Please note the survey will close on Friday 15 January 2021 at 5pm.